Setup WP Premium Support

You will need to setup your WP Premium Support before requesting a service for your WordPress site.

  1. Log in to your GoDaddy account and open your product. (Need help opening your product?)
  2. Click Setup after locating your WP Premium Support subscription
  3. Select either the GoDaddy or the Third Party button.
    • The GoDaddy option lets you select from the hosting plans in this customer account by choosing a one from the drop-down list.

      Note: If you selected a Managed WordPress plan, you can skip to the final step.

    • The Third Party option is for any sites hosted outside of this customer account.
  4. Fill in the fields on the Site access form:

    WordPress

    1. Site URL (coolexample.com)
    2. I have a custom login for my WP Admin check box - If you have a custom login path (coolexample.com/example-login), check this box and fill in the WP Admin Path field. This will update the WP Admin URL to the custom login path.
    3. WP Admin URL (coolexample.com/wp-admin), this field auto-fills from the Site URL.
    4. Username
    5. Password

    FTP

    1. Host address (coolexample.com or your IP address)

      If your site uses a Firewall or CDN then you may need to enter the hosting IP address instead of the domain.

    2. User
    3. Password
    4. Protocol
    5. Port

      Note: You only need to change the Protocol and Port options if your host or server doesn't use standard FTP settings.

  5. Click the Activate button

Your WP Premium Support subscription is now ready to use!

Note: If you received an error message then you may need to find your FTP settings or reset your WordPress password.

Next Steps

More Info:


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