Site Backup did not back up my files
Note: Site Backup hasn’t been sold as a new product since January 2018. For our new backup solution, see What is Website Backup?
If Site Backup did not back up files on your account, it's likely that they were excluded from being backed up.
We exclude a number of files and directories from backups by default. To see the list of files and directories excluded on your account, use one of these articles based on which product you're using Site Backup with: